Privacy Policy

Last updated: 11 February 2026

Privacy Policy

This Privacy Policy explains how Pawzzles (“we”, “us”, “our”) collects, uses and protects your personal information
when you browse our website, place an order, or contact us.

1. Information we collect

When you visit our site or make a purchase, we may collect certain information about you, including:

• Personal details such as your name, email address, and phone number
• Order information including items purchased and order history
• Payment information (processed securely by our payment partners — we do not store full card details)
• Shipping and delivery details such as address and delivery preferences
• Traffic and usage data including IP address, browser type and pages visited (usually collected in an anonymised or aggregated form)

2. How we use your information

We use the information collected to:

• Process and fulfil your orders
• Respond to your enquiries and provide customer support
• Send you updates about your purchase (such as confirmations, dispatch and delivery notifications)
• Analyse trends and improve our website, products and services
• Help keep our website secure and reduce fraud and misuse

3. Sharing your information

Pawzzles does not sell your personal data to third parties for commercial purposes.
We may share your information only when it is:

• Necessary to process your order (for example, with trusted delivery and payment partners)
• Authorised by you (where you have asked us to do so)
• Required by law or regulation (or to protect our legal rights)

4. Security

We store your information in secure environments and use industry-standard measures to protect against unauthorised access.
While no data transmission over the internet is 100% secure, we take reasonable steps to safeguard your data.

5. Third-party sites

Our website may include links to other websites. We are not responsible for the privacy practices of those sites.
We encourage you to review the privacy policies of any linked sites before providing your personal information.

6. IP addresses and cookies

We use IP addresses and cookies to diagnose server issues, understand how visitors use our website, and improve your browsing experience.
Cookies are small files stored on your device that help the website function and help us understand usage.
You can adjust your browser settings to refuse cookies, but please note this may affect site functionality.

For more detail, please see our Cookie Policy.

7. Your choices (opt-out)

If you change your mind about our use of your personal data, please contact us at
bark@pawzzles.co.uk with your request.

8. Changes to this policy

Pawzzles reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page and become effective immediately upon posting.

9. Contact

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

Email: bark@pawzzles.co.uk